Survicate for Customer Experience

Boost customer loyalty. Turn your CX into revenue

Discover the leaks in your customer journeys. Gather actionable insights and make improvements that address customer needs.
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Trusted by 1500+ digital businesses

Improve all customer experiences with one survey tool

Collect feedback at any touchpoint and stage of the customer journey. Easily access insights to optimize experiences and build lasting relationships.
Build customer loyalty
Track loyalty with NPS surveys and feedback loops to identify what drives customer retention and recommendations.
Improve customer satisfaction
Track CSAT, CES, and NPS to monitor satisfaction and loyalty over time.
Prevent churn
Spot early signs of dissatisfaction and take proactive steps to prevent customers from leaving.
Activate at-risk users
Engage customers who may be at risk of churning. Make them feel heard and valued to keep them onboard.
Enhance customer support
Gather feedback on every support interaction. Empower your team to provide exceptional service.
Resolve bugs
Address issues before they impact your customers' experiences.

Let your customers tell you what to improve

Get more loyal customers, upgrades and 5-star ratings.
Gain a 360-degree view of customer experiences, needs, and behaviors to deliver unforgettable experiences.

Easily identify areas for improvement across all customer segments. 
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Real-time insights
Capture continuous customer feedback and access categorized insights instantly. Set up condition-based alerts to immediately be notified about urgent feedback.
Monitor customer sentiment
Track sentiment over time. Use customer satisfaction metrics to learn what needs improvement and what your customers love.
Customizable Dashboards
Create dashboards tailored to your team’s needs. Monitor key metrics relevant to your ongoing projects.
“Survicate helped us better understand how we can create value messaging, how we can put what particular features and functionalities will give them the most value from our product.”
Abby Hehemann
Director of Product Marketing at GetResponse

Take a proactive approach to customer relationships

Act before small issues escalate.
Spot potential issues early with continuous feedback. Take action immediately to solve customers’ problems.

Build lasting customer relationships by removing friction and enhancing customer experience. 
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Optimize all touchpoints
Run surveys on any channel, at any time. Collect feedback precisely where your customers are most active
Spot pain points easily
Monitor feedback to identify friction in the customer journey. Fix problems before they escalate.
Improve customer support
Gather feedback on your agents' performance to enhance support quality.
“With the Survicate - HubSpot integration, we can know firsthand when really good feedback has been given and act upon it very quickly.”
Lydia Ku
Head of Marketing at Wahi

Analyze all feedback in one tool for deeper insights

AppStore
Launch powerful automations based on survey responses
Email inbox
Send survey responses as events to Amplitude
Gong
Save survey responses as contact properties, tags and events in Drip
Google Reviews
Watch session recordings associated with the corresponding survey responses
Hubspot
Trigger HubSpot workflows based on survey responses
Intercom
Send survey responses to Intercom contacts
Livechat
Get instant Slack alerts about new survey responses
Play Store
Get instant Slack alerts about new survey responses
Slack
Get instant Slack alerts about new survey responses
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Get instant Slack alerts about new survey responses
Zapier
Trigger workflows based on survey responses in 2 000+ apps
Zendesk
Create or update Zendesk tickets with survey responses
Discover Insights Hub
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
William Geldart
Marketing Manager at BPS World

AI does the work, you benefit from feedback

From creating surveys to analyzing results, our AI features
do the heavy lifting—so you can focus on customers. 
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AI survey creator
Quickly generate tailored surveys by describing what you want to learn. No manual writing needed.
AI assisted templates library
Discover the best-fitting templates for your use case—automatically suggested by AI.
AI generated follow up questions
Enrich your surveys with relevant follow-ups that adapt based on each respondent’s answers.
AI feedback categorization
Turn feedback from surveys, reviews, emails and transcriptions into organized themes and sentiments in seconds.
AI Research Assistant
Ask questions and get instant summaries from all your feedback—survey results, reviews, support tickets, and more.
AI feedback translations
Automatically translate surveys and responses to your preferred language for easy analysis across markets.

Survicate has your (feed)back

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