Make perfect surveys.
Start from a template.

Question 1

What types of survey templates are available on Survicate?

Answer

At Survicate, we believe that customer feedback is key to business success.

That's why we offer over 400 survey templates covering nearly 170 use cases.

The survey templates are designed with customer success, marketing, and product teams in mind.

Our extensive range of survey templates allows professionals from those teams to make informed decisions based on reliable customer feedback.

They are available for various distribution channels, including mobile touchpoints, websites, web apps, email, and other communication channels.

This wide selection of distribution channels allows you to reach your customers wherever they are and gather feedback in the most convenient way for their audiences. By using our survey templates, you can save time and resources as do not have to create surveys from scratch.

Moreover, our templates are designed based on best practices and industry standards, ensuring you collect actionable feedback to help you make data-driven decisions to improve your business.

Whether you want to measure customer satisfaction, gather product feedback, or conduct market research, we've got you covered.

With Survicate, you can easily create and distribute surveys, analyze the results, and take action based on customer feedback.

Question 2

Are the survey templates on Survicate optimized for mobile devices?

Answer

Absolutely!

We understand the importance of providing a seamless customer experience across all touchpoints. That's why our survey templates are optimized for mobile devices, along with other customer-facing touchpoints such as email, website and web app, and even Intercom.

What is more, the templates we offer are fully customizable. So, you can easily tweak their CSS and branding colors or add your logo. By doing that, you can be sure you collect user feedback in a user-friendly way

Question 3

How many survey templates does Survicate offer?

Answer

We offer over 400 survey templates for various distribution channels. Our templates cover nearly 170 use cases and are designed with product, marketing, and customer success teams in mind. With so many options, we're sure you'll find the perfect survey template for your needs!

Question 4

Are Survicate's survey templates customizable?

Answer

Yes, they are. At Survicate, we understand that customization is vital to making your surveys stand out and reflect your brand identity. That's why we offer a range of customization options for our survey templates.

You can change the questions, customize the CSS, change the templates’ colors to match your company's brand identity, or even add your logo. This level of customization ensures that your surveys are consistent with your brand image and enhance the customer experience.

Customization is also a great way to increase response rates. By making your surveys look and feel like your brand, you create a more engaging experience for your customers, encouraging them to provide feedback.

With Survicate's customizable survey templates, you can easily create surveys that match your brand identity and gather valuable customer feedback. So, whether you're looking to measure customer satisfaction or gather product feedback, our customizable survey templates can help you do it in style!

Question 5

Can I use Survicate's survey templates for free?

Answer

Yes.
At Survicate, with our Flexible plan, you can send surveys and collect up to 100 responses for free. After exceeding the limit, you'll be charged depending on the number of responses your surveys collect.
You remain in full control of the spending at all times. The tool lets you put a cap on the number of responses. So, it's you who decide how much you spend.

Question 6

Do I need to create an account to use Survicate's survey templates?

Answer

Yes, you do.

If you're not ready to commit, we suggest signing up for the Flexible plan. This way, you'll be able to send surveys free of charge until they collect 100 responses.

Question 7

How do I choose the right survey template for my business needs?

Answer

Choosing the suitable survey template is an essential step in gathering valuable feedback from your customers. But choosing the right one for your business needs can be overwhelming.

We're here to help you out!

First, think about the goals you want to achieve with your survey. Are you looking to measure customer satisfaction, conduct market research, or gather feedback on a new product? This will help you narrow down your search for the right template.

Next, consider the distribution channel you want to use. Do you want to send the survey via email, embed it on your website, or distribute it through a mobile app? Survicate offers templates for all of these channels.

Once you've identified your goals and distribution channel, it's time to browse through our templates library. We offer templates for nearly 170 use cases, so take your time to explore the different options and choose the one that best suits your needs.

If you're still not sure which template to choose, don't hesitate to reach out to our team.

We're always happy to help you find the right template for your business needs. Just click the "Book a call" button on top of the page.

Question 8

Which survey template should I start with?

Answer

If you're only beginning to to collect feedback and don't have a clear goal yet, we suggest starting with any of the most popular survey templates. They are labeled as "Most popular" in the template library - feel free to check them out.

For your convenience, we're listing a couple of them below:
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1. NPS survey template
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‍The NPS survey template helps you measure your Net Promoter Score showing you how likely to recommend your customers are.

You can use it at any point in time to measure the strength of the relationship you have with your customers (It's called a relational NPS.) or to gauge their readiness to recommend after given transactions ( by measuring a transactional NPS).

‍NPS surveys are sent monthly, quarterly, bi-annually, or annually. We recommend measuring NPS more often than once a year. But there are no set-in-stone rules regarding the frequency of using the metric.

Following the best practices, though, you shouldn't measure NPS too early in a customer journey. Asking new customers at the very start of it about their readiness to recommend might be perceived as spam.
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2. CSAT survey template
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CSAT stands for customer satisfaction. The survey measures how happy with your services or product the customers are.

A CSAT survey helps you gauge how satisfied your customers are with your products or services. By asking your customers to rate their satisfaction with specific aspects of their experience, you can identify areas where you're doing well and areas where you need to improve. This valuable feedback can then be used to make strategic business decisions to improve customer satisfaction and retention rates.

A CSAT survey also gives you the opportunity to show your customers that you care about their experience and value their feedback. By reaching out and asking for their opinion, you demonstrate that you are committed to providing the best possible customer experience. This can foster a stronger relationship between your brand and your customers, leading to increased loyalty and advocacy.

Additionally, a CSAT survey can help you identify areas of your business that are working well and deserve recognition. This information can be used to reinforce positive behaviors and help you continue to provide exceptional service.

‍Survicate's CSAT survey template lets you play with the survey - you can configure it to use a star, emoji, or numerical rating system - whichever will be more appealing to your audience.
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‍3. CES survey template
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CES is an acronym for a Customer Effort Score. Survicate's CES survey template helps you gauge how difficult or easy given actions are for your customers.

It's a versatile survey, applicable for a number of scenarios.
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To name a few use cases - CES surveys can help assess:
How user-friendly a checkout process is.
How easy to navigate a website is.
How easy or difficult it is for your customers to use self-help.
Whether the key features of your app are designed effectively and work as you'd expected, or maybe they lead to user churn.
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Start your product research today.
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Other great starting-point survey templates are:
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Lost customer survey template - enabling you to investigate the reasons for customer churn
Persona survey template - useful if you need to create a new persona or deepen your understanding of existing once
New features requests survey template - a survey template you can leverage when building your product roadmap. The numerical data will come in handy when talking to stakeholders.
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For more survey ideas - browse the survey templates library!

Question 9

Which of Survicate's survey templates would you recommend to product teams?

Answer

At Survicate, we offer over 400 survey templates that cover nearly 170 use cases, and all of them can be customized to fit your needs.

If you're specifically looking for a survey template that would benefit product teams, feel welcome to get in touch with out team by clicking "Book a call" button on top of the page.

Meanwhile, let us walk you through a couple of recommendations:
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1. Product-Market Fit survey template
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First, our Product-Market Fit survey template is an excellent option for product teams looking to measure how well their product aligns with their target market.

The main Product-Market Fit survey question is:

"How would you feel if you could no longer use [our product]?"

But if you want to use the Superhuman framework and dig deeper into your customers' motivations, add additional open-ended questions to your survey:
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What type of people do you think would most benefit from [our product]?
What is the main benefit you receive from [our product]?
How can we improve [our product] for you?
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The questions let seeding startups and mature companies measure the likelihood their product will take off in ever-changing markets.

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2. Usability Metric for User Experience survey template
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Another useful survey template for product teams is the UMUX survey template. This template is designed to measure the usability of your website or web application and can help you identify areas where users are experiencing difficulties.

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By collecting feedback through this survey, you can make improvements to your product that will enhance the user experience and increase customer satisfaction.
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3. SUPR-Q (Standardized User Experience Percentile Rank Questionnaire) survey template

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Our SUPR-Q survey template is another option for product teams looking to measure the overall user experience of their website or web application. Among others, this template includes questions about the ease of use, navigation, and content credibility. It allows you to identify areas where your product can be improved to increase customer satisfaction. It's a standardized survey; definitely worth giving it a go.

Question 10

Which of Survicate's survey templates would you recommend to customer success teams?

Answer

When it comes to customer success teams, we have a few survey templates that we highly recommend. Of course, our NPS and CSAT survey templates are always great choices, but we also suggest taking a look at our Customer Effort Score (CES) survey, Voice of Customer (VoC) survey, and Help Section survey.

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1. 3-point scale Customer Effort Score (CES) survey template
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This survey template measures how easy or difficult it was for customers to complete a task or resolve an issue with your product or service.

Customer effort is a crucial metric for customer success teams, as it directly impacts customer satisfaction and loyalty. With the 3-point scale CES survey template, you can quickly identify areas where customers are experiencing unnecessary friction and take action to improve their experience.
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2. Voice of Customer (VoC) survey template

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This short VoC survey template is designed to capture customer feedback on key aspects of your product or service:
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ease of use
the value for money
customer support
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It lets customer experience teams identify trends, pain points, and areas for improvement while measuring the Net Promoter Score. By juxtaposing the NPS question and the Likert scale questions about the aspects of providing services above, you can easily assess the weight of the feedback and prioritize improvements.
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3. Help section survey template

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Finally, we recommend our help section survey template. This survey is specifically designed to help you understand how well your help documentation is serving your customers.

Customer success teams often receive a lot of support requests, and having a robust help section can go a long way in reducing these inquiries.

Using the Help Section survey template, you can gather feedback on the effectiveness of your documentation and make improvements to support your customers better.
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In summary:

While our NPS and CSAT survey templates are always great choices, we also suggest the Customer Effort Score (CES) survey, Voice of Customer (VoC) survey, and the help section survey for customer success teams.

Each of these templates is designed to help you gather valuable feedback and insights that can be used to improve customer satisfaction, reduce churn, and build stronger relationships with your customers.

Question 11

Which of Survicate's survey templates would you recommend to marketing teams?

Answer

1. Customer tesitmonials survey template
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First up is our customer testimonials survey template. The template leverages the NPS questions to collect client testimonials or encourage happy customers to leave positive reviews on external platforms.

Positive reviews and testimonials can be incredibly powerful in attracting new customers, and the NPS question is a great way to gather this type of feedback.

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2. "Intercept Prospects Before the Competition" survey template
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This template helps marketing teams understand the buyer's journey and the decision-making process of their target audience.

With this survey template, you can gain insight into what motivates your potential customers to purchase and what factors may hold them back. This information is invaluable for creating targeted marketing campaigns and improving your overall marketing strategy.
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3. Newsletter feedback survey template
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Finally, our newsletter feedback survey template is another great option for marketing teams in charge of email marketing. This template allows you to collect feedback from your subscribers on your newsletters.

By understanding what your subscribers like and dislike about your newsletters, you can make improvements to increase engagement and drive more conversions. You can also use the feedback to tailor your content to your subscribers' interests, making your newsletters more valuable and relevant to them.

Each of these templates above is designed to help you gather valuable feedback and insights that can be used to improve your marketing strategies and drive more conversions. We strongly encourage you to benefit from our freemium plan and put the survey templates to the test.
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No strings attached!

Question 12

How to use Survicate's survey templates?

Answer

Using the templates is very easy as the system guides you step by step through the process.

Once you sign up, you'll be redirected to the survey template you've chosen. Edit and customize it according to your needs - add or delete survey questions, customize the survey layout. Also - enable or disable the progress bar (We recommend that, especially if your survey is on the longer side.)

In the next step, you'll need to configure the survey - set response limits, manage the permission to retake the survey, and set the time frame for the feedback collection campaign.

Finally, choose and add integrations.

Survicate integrates with market-leading CRMs, marketing automation platforms, or collaboration software. Adding the integrations is super easy and does not require coding skills.

The way you send the survey depends on whether you want to send it as a link, make it pop up on your website or mobile app, or email the NPS survey to your contact base.

Only enabling the survey to pop up in your mobile app will call for coding skills. In the case of other distribution channels, distributing a survey with Survicate is hassle-free and doable without help from your IT team.
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No need to hesitate. Feel free to sign up and start collecting feedback today!

Make perfect surveys. Start from a template.