Survicate for Customer Experience teams

Turn customer feedback into lasting loyalty

Capture feedback at every touchpoint, spot signals early, and act before customers churn.

Trusted by 2000+ digital products

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Go from silent churn...

Feedback scattered across tools & channels

Negative feedback slips through the cracks

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...to signals you can act on

One platform that unifies every touchpoint

Instant alerts to help you prevent churn

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Targeted feedback collection

Capture feedback when it matters most

Run targeted NPS, CSAT, and CES surveys across email, web, and in-app to reach customers at risk.

Trigger surveys based on behavior and journey stage

Embed surveys in emails for higher response rates

Try now for free

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Dissatisfaction radar

Spot unhappy customers before they leave

Get instant alerts on dissatisfaction and uncover patterns that push customers away at scale.

Receive Slack and email alerts on negative responses

Connect responses to data in your CRM for full context

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Close the loop

Turn every response into a retention opportunity

Route feedback to the right team and follow up automatically in one flow.

Sync data to your CRM, and 40+ tools

Trigger workflows with rule-based notifications

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B2C apps

"With Survicate feeding data into Braze and Intercom, we can act on feedback instantly, whether it's driving referrals or proactively supporting users at risk of churning."

Aura Arias

Head of CRM at MAJORITY

Read customer story

Feedback for every stage of the customer journey

Monitor satisfaction, prevent churn, and build loyalty with feedback at every touchpoint.

Track customer loyalty

Run recurring NPS surveys to monitor your promoters & detractors.

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Measure support quality

Effortlessly trigger CSAT surveys after support interactions.

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Reduce effort, increase satisfaction

Discover friction points that frustrate and drive customers away.

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Catch churn signals early

Set up alerts for low scores so you can intervene before customers leave.

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Understand why customers leave

Survey churned customers to uncover patterns and improve retention.

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Collect feedback continuously

Capture ongoing user sentiment with always-on surveys across touchpoints.

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AI-powered insights

AI handles the details so you can focus on your customers

From creating surveys to surfacing insights, AI does the heavy lifting while you focus on building relationships.

AI survey creator
Describe your research goal and get a ready-to-launch survey in minutes. No manual writing needed.
AI follow-up questions
Dig deeper automatically based on respondent answers.
AI feedback categorization
Turn feedback from surveys, reviews, emails and transcriptions into organized themes and sentiments in seconds.
AI Research Assistant
Ask questions and get instant summaries from all your feedback, survey results, reviews, and more...
AI Auto-translations
Translate multilingual studies and responses for easy analysis across markets.

AI survey creator in-product shot of Survicate's survey's being generated by AI

AI follow up questions

AI feedback categorization

AI Research Assistant

AI Research Assistant

Everything you need to act on customer feedback

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Deploy in-app surveys in minutes

Deploy targeted surveys in minutes. No more waiting on developers or lengthy setup.

Survicate for product teams - dashboard preview of in-app feedback

Enterprise-grade security

Industry-leading security and legal standards including HIPAA, GDPR, and ISO 27001.

Learn more about our security

Survicate for product teams - preview of native integrations for survey software

Seamlessly integrate with your tech stack

Pull in context, and push out insights to your tech-stack with one-click native integrations.

Explore 40+ integrations

See Survicate in action

Setup in minutes

Human support, on every plan

97% satisfaction rate

Customer Feedback Platform. Survey and listen to your customers across every channel.

© 2025 Survicate S.A. With ♥ from Poland