Customer Feedback
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July 28, 2026
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10
min read
Customer Feedback
Customer Feedback
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10
min read
CSAT vs NPS: Why the Debate Leads Us Down the Wrong Path
The CSAT vs NPS debate is a red herring. Stop chasing empty scores and build a Voice of Customer program that actually improves the experience.
August 10, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Net Promoter Score
Net Promoter Score
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18
min read
The 2025 Global NPS Report: How Language Culture Drive Survey Scores
Comparing NPS across markets is tricky. This report shows how language and culture shape scores to help you benchmark performance more accurately.
May 6, 2026
Most popular
Eylül Nowakowska Beyazıt
Chief Customer Officer
Customer Research
Customer Research
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10
min read
Why UX Research Reports Are Failing You And What To Do About It?
For UX researchers tired of writing reports nobody acts on: here's what's broken and how to fix it. At least, it's what I've been testing lately.
April 8, 2026
Most popular
Justyna Parmee
User Researcher
Customer Surveys
Customer Surveys
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10
min read
How to Design and Run a Survey Campaign (and Actually Act on It)
A well-designed survey campaign can lower churn, protect retention, and align your roadmap with real customer needs. Here's how to build one that actually drives decisions.
April 8, 2026
Most popular
Wojciech Maroszek
Content Specialist
Surveys
Surveys
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16
min read
Is "Shorter is Better" Always True? The Surprising Discovery About Survey Length
We analyzed 21,000+ surveys to uncover how question count really affects response and completion rates — and the results may surprise you.
March 18, 2026
Most popular
Eylül Nowakowska Beyazıt
Chief Customer Officer
Customer Feedback
Customer Feedback
·
20
min read
More than dogfooding. How Survicate actually uses Survicate: 20+ feedback workflows
If you wouldn't use your own product, why should your customers? Here's how our teams run 20+ real feedback workflows, from churn prevention to lead capture.
March 17, 2026
Most popular
Aleksandra Dworak
Social Media & Content Specialist
Surveys
Surveys
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16
min read
How to Automate Survey Analysis - Without Messy Workarounds
Automate survey analysis without unreliable ChatGPT prompts. Learn two real workflows and see how Survicate delivers trustworthy, verifiable AI insights.
February 27, 2026
Most popular
Alexander Rehnborg
Organic Content Lead
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