Transactional NPS survey template (tNPS)

Need feedback but don't know how to start? Kickstart your survey research with a template. Endless customization possibilities.
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Stay on top of customer loyalty and the quality of service at crucial touch points.
Send the transactional NPS survey when clients finish support calls, enquired about important offers, or completed purchases.
Make sure the interactions your customers have with you foster your relationship.
This template has been inspired by Dave Gerhardt
(CEO at Exit Five) LinkedIn post.
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Transactional NPS survey template FAQ

What is the Transactional NPS survey template, and how is it different from the traditional NPS survey?

Why is it essential to use a transactional NPS survey template?

What questions are typically included in a transactional NPS survey template?

How often should I send out transactional NPS surveys?

How do I use the feedback from a transactional NPS survey to improve my business?

How do I calculate my Net Promoter Score using a transactional NPS survey template?

Can I customize a transactional NPS survey template to fit my business needs?

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Customizable survey templates
Make the survey template work for you
  • Use one of the 125+ ready-to-go templates or create surveys from scratch
  • Change colors, fonts, and layout with the visual editor
  • Make smart surveys with skip logic, custom actions, and redirects
  • Select from email, website, web app, or mobile app surveys
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