Running a successful survey can be a game-changer for your business! To make the most out of your alternative to NPS survey, there are four grand rules to follow:
First, distribute your survey on the channels where your audience is most engaged. Catch them at the right time and place!
Second, make sure your survey doesn't feel like an annoying obstacle. Show it at the most appropriate customer journey touchpoints. While the question doesn't measure satisfaction with a particular aspect of your business, you want to consider the user journey. Do so as not to interfere with your customers and ensure a high response rate.
Third, launch your NPS survey regularly, and monitor any changes in your score so you can take action if needed.
Lastly, keep the feedback loop going by acting on your customers' feedback to make them feel heard.
With Survicate, you can set up your NPS survey in just a few minutes!
Sign up for a free account, use our customizable NPS - alternative survey template, and distribute your survey via email, website, web app, or mobile app without any coding required. You can even set up event or identity targeting to get the most accurate responses.
In your account panel, you'll be able to see your NPS score and response breakdown in an easy-to-read survey report. And if you want to compare your score against your competitors, make sure to check out our NPS benchmarks report.
If you need more data or want to run a follow-up nurturing campaign, you can easily integrate Survicate with your favorite tool. And best of all, our free account has no time limit, so you can use Survicate for as long as you need.
Don't just take our word for it; try Survicate for yourself and see how it can help you improve your business's customer satisfaction and loyalty!