An after-scenario questionnaire is a survey administered to users or customers after completing a specific task or scenario. It is used to gather insights and feedback about users' experience and identify areas for improvement.
After-scenario questionnaires can be used in various settings, including product or service usage, training programs, onboarding processes, and more. The goal of an after-scenario questionnaire is to gather valuable feedback and insights that can be used to improve the user experience and drive business growth.
An after-scenario questionnaire can be a powerful tool for gathering feedback and insights about a product or service. By asking specific questions about the user's experience, businesses can gather valuable information about the usability and effectiveness of their product or service. For example, the questionnaire can ask questions about the user's satisfaction with the product or service, the ease of use, and any issues or challenges encountered during use.
By analyzing the responses to these questions, businesses can identify areas for improvement and make data-driven decisions about how to enhance the user experience.
There are many benefits to using an after-scenario questionnaire to gather feedback and insights from users or customers. Some of the key benefits include:
By gathering feedback and insights from users, businesses can identify and address pain points or areas for improvement in the user experience. This leads to increased satisfaction and loyalty among users.
The responses to an after-scenario questionnaire let businesses identify opportunities to enhance their product or service. This leads to improved usability and effectiveness, which can drive business growth.
By utilizing after-scenario questionnaires, businesses reduce guesswork and make informed, data-driven decisions about improving their products or services.
An after-scenario questionnaire can be customized to meet the specific needs of a business by selecting from a variety of question types, adding or removing questions, and customizing the look and feel of the survey to match the business's brand. This allows businesses to create a survey tailored to their specific goals and needs and provides them with the flexibility to gather the most relevant information for their business.
Deploying and distributing an after-scenario questionnaire is a straightforward process with Survicate.
To do that:
Survicate's intuitive reports make analyzing the results of the after-scenario questionnaire easy. Built-in data filters can be used to segment and analyze the responses in more detail.
The After Scenario Questionnaire (ASQ) is a 3-statement-long rating scale survey used to assess how difficult a user-perceived a task in a usability test.
The statements that make up ASQ are:
Distribute the ASQ survey to user research participants after they have completed a task. Since the ASQ survey does not include open-ended questions - they are meant to give you numerical information only - consider supplementing the questionnaire with questions you as a researcher ask to glean more contextual information.
Definitely, ASQ surveys let companies quickly assess the complexity of user flows designed before pushing them to production. Based on the accumulated quantitative data, product managers can decide on the next steps concerning the designs.