Survicate for SaaS

Scale your SaaS business with feedback

Collect multichannel feedback to prevent churn, increase product adoption, and elevate customer experiences. Manage heaps of data and extract actionable insights easily with AI.
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Trusted by 1500+ digital businesses

Choose Survicate to…

Decrease churn
Easily identify dissatisfied customers. Prevent churn by addressing their negative experiences. Learn why your customers are leaving and prioritize necessary improvements.
Improve customer acquisition
Get to know your audience—learn what attracts to convert more visitors into paid customers. Run multichannel surveys, see the scale of user needs and improve your messaging.
Scale feedback collection and analysis
Run surveys on any channel, automatically translate feedback, create professional surveys in a blink of an eye. Get more insights and use AI to automatically categorize feedback.
Improve customer retention
Identify pain points and personalize experiences to encourage your users to come back and stay with you the longest.
Build customer loyalty
Run recurring NPS surveys to learn what your customers love and dislike. Identify what can be improved to increase loyalty and recommendations.
Increase user engagement
Make providing feedback quick and easy so more users share information about their experiences. Get more insights with perfectly timed surveys.

Reschedule surveys & analyze trends across channels

Get valuable data with no effort.
  • CSAT, CES, NPS surveys—resechedule any survey on a recurring basis and analyze emerging trends
  • App, homepage, or email campaign—run surveys no matter the channel
  • Intuitive interface, AI survey builder, visual survey analysis page, and more to make collecting feedback effortless
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Get contextual feedback
Get feedback from specific customer segments with advanced targeting. Reach the right audience, whenever you need.
Make data-driven decisions
Get more time for strategic decisions with automatic feedback categorization and extracting insights. Dive deeper into specific questions with AI to cut down manual work.
Monitor metrics and trends
Filter survey responses with custom date ranges, by sentiment, use different attributes, and create custom dashboards.
“Survicate has all we need to do NPS. We can run NPS surveys via any channel, calculate the scores, analyze results, and automate following up with detractors, passives, and promoters!”
Michał Skurowski
CEO at Livespace

Use no-fluff AI as your best assistant

AI that’s actually based on real feedback data? No hallucinations guaranteed.
  • Collect and analyze your customers’ feedback across sources, from surveys to App Store reviews
  • Answer all your burning feedback questions in a matter of seconds
  • Easily monitor user sentiment over time
  • Transcribe calls and automatically extract meaningful insights
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Understand global audience
Having to run surveys across languages seems like a lot of work. Unless, you have Survicate who translates your surveys automatically.
Analyze customer calls
Add customer calls to Survicate’s Insights Hub and watch them be automatically transcribed & analyzed.
Sentiment analysis & categorization
Negative, neutral, positive—whatever your customers’ sentiment is, automatically recognize it.
"If [the users] love or hate something, they write it down, which was unlikely to get from a regular email conversation. Therefore, what convinced us to switch to Survicate were, in fact, advanced website and in-product surveys that can be triggered at the right moment."
Tulio Monte Azul
CTO at Agendor

How it works?

Seems easy, is easy. All you gotta do is:
1. Run your surveys
Choose a channel, create and target surveys to catch feedback anywhere and anytime.
2. Connect other feedback
Connect online reviews, customer calls, emails, support chats and more to have your feedback under one roof.
3. Analyze insights
Automatically extract insights from all feedback sources, in one place.
4. Act upon feedback
Act upon the feedback you’ve received. Ask for reviews from happy customers, offer support to unhappy ones, improve your product, and keep on rocking.
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Analyze all feedback in one tool for deeper insights

AppStore
Launch powerful automations based on survey responses
Email inbox
Send survey responses as events to Amplitude
Gong
Save survey responses as contact properties, tags and events in Drip
Google Reviews
Watch session recordings associated with the corresponding survey responses
Hubspot
Trigger HubSpot workflows based on survey responses
Intercom
Send survey responses to Intercom contacts
Livechat
Get instant Slack alerts about new survey responses
Play Store
Get instant Slack alerts about new survey responses
Slack
Get instant Slack alerts about new survey responses
tl;dv
Get instant Slack alerts about new survey responses
Zapier
Trigger workflows based on survey responses in 2 000+ apps
Zendesk
Create or update Zendesk tickets with survey responses
Discover Insights Hub
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
William Geldart
Marketing Manager at BPS World

We’re here to support you

along the way

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  • 97% satisfaction rate
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