Customer Feedback
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July 28, 2026
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10
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Customer Feedback
Customer Feedback
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10
min read
CSAT vs NPS: Why the Debate Leads Us Down the Wrong Path
The CSAT vs NPS debate is a red herring. Stop chasing empty scores and build a Voice of Customer program that actually improves the experience.
August 10, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Product Research
Product Research
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10
min read
What Is Product Discovery? +Why Your Product Team Badly Needs It
Learn why product discovery is necessary if you aim to develop great products. Read our step-by-step guide of how to run product discovery and make the most use of tools such as popups, email surveys, and more.
June 3, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
Product Research
Product Research
·
12
min read
How To Conduct a Product Analysis? A Step-by-Step Guide With Case Studies
Product analysis is no easy business. With endless data points, it's hard to choose the right outlets. Read our guide to learn how to tackle this process!
May 14, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
Product Research
Product Research
·
10
min read
How To Understand and Analyze User Behavior?
Discover key strategies to analyze user behavior for UX optimization. Read our article for actionable insights and improve user engagement now!
April 26, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
Customer Research
Customer Research
·
10
min read
How To Identify and Solve Customer Pain Points?
Learn to identify and solve customer pain points to boost loyalty and service. Read our guide for actionable strategies and improve your business now.
April 25, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
Customer Research
Customer Research
·
10
min read
What Is an Ideal Customer Profile? (And How To Create One)
Discover the secret to targeted marketing with an ideal customer profile. Learn to craft ICP and boost conversions. Read now for expert insights!
April 23, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
Customer Research
Customer Research
·
10
min read
What Are Customer Journey Touchpoints and How To Use Them Effectively?
Learn how to identify and effectively use customer journey touchpoints. How online surveys can help you improve customer touchpoints - start reading now!
April 22, 2024
Most popular
Aldona Krysiak-Adamczyk
Senior Content Manager
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