October 24, 2019 - 4 pm CEST / 10 am EDT

Providing a great Customer Experience with CSAT, NPS and CES surveys

You will learn how to:

What people say about your company online is everything. Word-of-mouth and business reviews have become more important than ever. You need to ensure that those who interact with your brand get the best customer experience possible.

Looking to get your customers to spread your brand? Create an unforgettable customer experience. Learn how to stay on top of customer expectations & keep your customers engaged and delighted.

Who would have thought asking a simple question or two would help you achieve just that? Let us take you on a guided tour of CX.

  • run simple NPS, CSAT and CES surveys to skyrocket your Customer Experience
  • set up recurring NPS campaigns in Intercom to make sure you get a constant stream of feedback
  • track the most essential Customer Experience metrics
  • act on feedback - capitalize on the good and minimize the consequences of the bad
  • capture CX feedback at the most crucial touchpoints in the customer journey

Hosted by

Nicholas

Customer Education Specialist

@Survicate

tomek

Tom

Account Manager

@Survicate