User feedback

customer complaints

5 Reasons Why Customer Complaints Are Great for Business

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied...

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customer experience metrics

Top 3 Customer Experience Metrics You Absolutely Need To Be Tracking

These days, many people make the decision of whether or not to do business with a company based…

How did you hear about us

How to Create Perfect “How did you hear about us” Survey

Finding out where your customers found out about you is a precious source of information for a successful…

Negative feedback from customers

How to Respond to Negative Feedback in 2020 [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

Questionnaire Design

Questionnaire Design: Ask Questions Users Want to Answer

When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…

product market fit

How to Measure Product Market Fit with Surveys

In an ever more crowded marketplace and with increasingly switched on consumers, it’s crucial to ask the right questions when building your…

New product development

How Product Managers & UX Leads Use Surveys in Daily Work

We’ve recently asked SaaS Product Managers & UX Leads to share how surveys inspire their product decision-making process. Here are some insider…

Survey vs Questionnaire: Difference and When To Use in 2020

The terms survey and questionnaire are often used interchangeably, however, each serves a separate purpose. Here we will explain the variances and…

Customer feedback in company strategy

6 Easy Ways to Incorporate Customer Feedback in Business

Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable…

AI in marketing

Leveraging AI And Automation To Get Customer Feedback

“Clear feedback is the cornerstone of improvement.” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above statement might…

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