User feedback

customer complaints

Importance & Benefits of Customer Complaints in 2020

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide. But how do you know if your customers are...

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customer experience metrics

Top 3 Customer Experience Metrics You Absolutely Need To Be Tracking

These days, many people make the decision of whether or not to do business with a company based…

How did you hear about us

“How Did You Hear About Us” [Easy Guide & Free Template]

Finding out where your customers found out about you is a precious source of information for a successful…

Negative feedback from customers

7-Steps How to Respond to Negative Feedback [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

Questionnaire Design

Questionnaire Design: Ask Questions Users Want to Answer

When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…

product market fit

How to Measure Product Market Fit with Surveys in 2020

In an ever more crowded marketplace and with increasingly switched-on consumers, it’s crucial to ask the right questions when building your brand.…

Difference Between Survey and Questionnaire: In-Depth Guide

When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…

Customer feedback in company strategy

6 Easy Ways to Incorporate Customer Feedback in Business

Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable…

AI in marketing

Use AI To Make Customer Feedback Analytics More Actionable

“ Clear feedback is the cornerstone of improvement. ” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above…

How to Maintain Customer Satisfaction in Beauty Industry

Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After all, satisfied customers usually come back…

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