User feedback

customer complaints

Importance & Benefits of Customer Complaints in 2020

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide. But how do you know if your customers are...

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How did you hear about us

This is Why You Need a “How Did You Hear About…

Finding out where your customers found out about you is a precious source of information for a successful…

Negative feedback from customers

7 Steps to Respond to Negative Feedback [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

A good survey report

How to Write a Complete Survey Report in 2021

Finding ways to encourage a large number of responses to your surveys is an art, but so is…

Difference Between Survey and Questionnaire: In-Depth Guide

When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…

Customer feedback in company strategy

6 Easy Ways to Incorporate Customer Feedback in Business

Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable…

AI in marketing

Use AI To Make Customer Feedback Analytics More Actionable

“ Clear feedback is the cornerstone of improvement. ” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above…

How to Maintain Customer Satisfaction in Beauty Industry

Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After all, satisfied customers usually come back…

How to use surveys to conduct primary research

How to Conduct Primary Research with Surveys in 2021

Conducting primary research is a fool-proof way to ensure that you have exactly what you need for a successful project. The information…

Likert Scale: Questions, Definition, Free-to-Use Template

Are you looking for the very best way to get the most out of your customer surveys? If you want to know…

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