User feedback
5 Reasons Why Customer Complaints Are Great for Business
The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied...
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Top 3 Customer Experience Metrics You Absolutely Need To Be Tracking
These days, many people make the decision of whether or not to do business with a company based…
How to Create Perfect “How did you hear about us” Survey
Finding out where your customers found out about you is a precious source of information for a successful…
How to Respond to Negative Feedback in 2020 [Real Examples]
A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…
Fun Survey Questions: How to Make it Enjoyable in 2020?
Contrary to popular belief – surveys don’t have to be boring! Unless you’re carrying out user...
Survey Introduction – How to Have Them at ‘Hello’
Companies are becoming increasingly more obsessed with the best customer satisfaction metrics and having the mechanisms...
Qualitative Research: Get Best Methods to Collect Feedback
There are numerous different ways you can choose to gather your qualitative research, but before we...
Questionnaire Design: Ask Questions Users Want to Answer
When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…
How to Measure Product Market Fit with Surveys
In an ever more crowded marketplace and with increasingly switched on consumers, it’s crucial to ask the right questions when building your…
How Product Managers & UX Leads Use Surveys in Daily Work
We’ve recently asked SaaS Product Managers & UX Leads to share how surveys inspire their product decision-making process. Here are some insider…
Survey vs Questionnaire: Difference and When To Use in 2020
The terms survey and questionnaire are often used interchangeably, however, each serves a separate purpose. Here we will explain the variances and…
6 Easy Ways to Incorporate Customer Feedback in Business
Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable…
Leveraging AI And Automation To Get Customer Feedback
“Clear feedback is the cornerstone of improvement.” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above statement might…
