User feedback

5 Reasons Why Customer Complaints Are Great for Business

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied...

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Top 3 Customer Experience Metrics You Absolutely Need To Be Tracking

These days, many people make the decision of whether or not to do business with a company based on what kind of reviews the company has online or what people are saying about them on social media. Thus, it is more important than ever to take all the necessary steps of ensuring your customer has an excellent experience from the very start of their interaction with your brand to finish.

customer experience metrics

How to Create Perfect “How did you hear about us” Survey

Finding out where your customers found out about you is a precious source of information for a successful marketing strategy and your business’s overall growth. The only problem is that by simply asking them, you’ll rarely get the information you’re actually looking for.

How did you hear about us

How to Respond to Negative Feedback in 2020 [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse if they leave a one-star review for everyone to see. On the web, it can reach millions of people. There’s one thing you can do to ensure that public negative feedback is kept at the bare minimum. That’s why you have to learn how to respond to negative feedback in a constructive way.

Negative feedback from customers

How to Write Complete Survey Report in 2020

Finding ways to encourage a large number of responses to your surveys is an art, but so is analyzing the data in a way that enables you to turn it into actionable insights. Once you’ve done all the hard work of persuading your users or customers to fill out your survey, the last thing you want to do is let all that important data go to waste because you took the answers at face value and didn’t take the time to properly formulate them into a survey report.

survey report, post image

Fun Survey Questions: How to Make it Enjoyable in 2020?

Contrary to popular belief – surveys don’t have to be boring! Unless...

Survey Introduction – How to Have Them at ‘Hello’

Companies are becoming increasingly more obsessed with the best customer satisfaction metrics...

Qualitative Research Methods – The Best Way to Collect Opinions from Users

There are numerous different ways you can choose to gather your qualitative...

Questionnaire Design – How to Ask Questions Users Want to Answer

When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The questionnaire is a long-time staple in this field.

How to Measure Product Market Fit with Surveys

In an ever more crowded marketplace and with increasingly switched on consumers, it’s crucial to ask the right questions when building your brand. Product market fit is a well-established cornerstone of marketing, and a crucial component of survey design.
And with good reason.

Product Teams Reveal How They Use Surveys in Their Daily Work

We’ve recently asked SaaS Product Managers & UX Leads to share how surveys inspire their product decision-making process. Here are some insider tips from companies like GLIDR, Shoelace, and Fairmarkit.

Survey vs Questionnaire: Difference and When To Use in 2020

The terms survey and questionnaire are often used interchangeably, however, each serves a separate purpose. Here we will explain the variances and share tips on choosing between a survey vs questionnaire.

6 Easy Ways to Incorporate Customer Feedback in Your Business Strategy

Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable if you’re looking for fresh ideas to accelerate your marketing efforts.

Leveraging AI And Automation To Get Customer Feedback

“Clear feedback is the cornerstone of improvement.” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above statement might have been made by a cycling freak, it’s applicable to each and every aspect of our day to day life. 

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