The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide. But how do you know if your customers are...
Read moreFinding out where your customers found out about you is a precious source of information for a successful…
A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…
Finding ways to encourage a large number of responses to your surveys is an art, but so is…
Companies are becoming increasingly more obsessed with the best customer satisfaction metrics and having the mechanisms...
There are numerous different ways you can choose to gather your qualitative research, but before we...
In the era of fast connectivity and one-click services, consumers have high expectations and low patience....
When it comes to gathering feedback and information about your product or service, it’s important to know which tools to use. The…
Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable…
“ Clear feedback is the cornerstone of improvement. ” -Sir David Brailsford, Leader – Team Sky (British Cycling Squad). While the above…
Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After all, satisfied customers usually come back…
Conducting primary research is a fool-proof way to ensure that you have exactly what you need for a successful project. The information…
Are you looking for the very best way to get the most out of your customer surveys? If you want to know…
We all remember those massive notebooks where guests and customers would leave their impressions and comments based…
Let’s be honest – being a marketer in the digital era can be equally exciting, as, well……
If you’re reading this post, it’s likely that you’ve just succeeded at gathering a substantial amount of…
Are you struggling to sell more because you have to rely on poor CRM data? Wondering if…
Are you planning to email a survey, but writing the subject line is holding you back? Do…
With the possibility of running a mobile survey within your app, you can take your product or…
Customer Feedback Loop is one of the most effective ways to improve your product or service in…
‘Customer feedback is important‘, ‘You can’t afford to listen to your customers’, ‘Companies that listen to their…
High level of customer satisfaction is a business goal for every brand and a key to success…
Collecting customer feedback is essential to improving your product or service. But customers will rarely provide feedback…
As you probably already know from previous articles, collecting and analyzing customer feedback brings tangible benefits. You…
Regularly measuring how satisfied your customers are with your product or service is an absolute must if…
Researching and improving customer satisfaction should be a contact process – it will ensure you really understand…
As a marketer, I can relate to the love of numbers. Knowing exactly how many people make…
Customer satisfaction is a complicated issue. Many factors contribute to it, from the quality of your website…
Any question you send to your users through emails can be called email surveys. So even if…
Many factors contribute to website usability – from clear navigation to responsiveness and accessibility on different browsers…
Website surveys give you the best possibility of collecting feedback from your users. But how to use…
Website surveys are one of the most effective methods of collecting customer feedback that you need to…
Let’s be honest – how many people who have left your website will return? I bet not…
Collected insights reveal what stops visitors from converting and what they think about your website, service, or…
Website surveys give you tons of useful insights you can analyze to come up with new ideas…
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