Voice of the Customer (VoC) Software
All-in-one VoC software that helps you create better experiences for your customers.
- Research experience of your customers on varius stages of their journey.
- Identify competitive advantages and discover areas for improvements.
Collect Voice of the Customer using email surveys
Embed Survicate one-click email surveys in emails sent to customers.
- Integrate Survicate VoC software with your customer service tool to see answers on customers’ profiles.
- Collect VoC on a regular basis and at crucial steps of the buyer’s journey.
Collect Voice of the Customer on your website
Use your website – one of the most important touchpoints – to collect feedback from your existing and future customers.
- Make sure your website offers what your customers need and works perfectly.
- Collect feedback from customers that are hard to reach via email.
Easily analyze results of your Voice of the Customer surveys
Take advantage of real-time, user-friendly survey analysis to discover the ‘Why’ behind answers.
- Use advanced filtering to pinpoint crucial answers.
- Analyze aggregated results or see responses of individual customers.
Collect Voice of the Customer from different sources
Use Survicate Feedback Hub to centralize voice of the customer from different sources, including Intercom conversations and App Store reviews.
- Centralize all customer feedback in one place.
- Apply automation rules to group findings and make decisions faster.
Our Customers love us
In 2018 our Customers collected over 70 million responses. According to G2 Crowd and our Customers reviews Survicate was rated 4.8 out of 5 stars, becoming one of the best insights tools available on the market.