Survey questions

Choose from variety of questions to collect feedback from your customers.

Single choice question

The single choice question is a classic. Many options, yet only one to choose. With Survicate you can ask your customers to add additional comment to their answer.

High response rate guaranteed.

Multiple choice question

A multiple choice question consists of a list of suggested answers. Respondents are asked to select the best possible answers out of the choices from a list.

Text answer question

An open-ended question is designed to encourage a full, meaningful answer using the subject’s own knowledge and feelings.

Combined with Survicate skip-logic you can add context to answers received. Followup on answers received to receive deeper insights.

Contact form

Convert anonymous visitors and respondents to qualified leads using Survicate contact forms. Collect
e-mail addresses, phone numbers and any other information you find useful.

Smiley face question

Smiley face question is a fun and engaging way of collecting feedback. The smiley question is a 3-point rating scale, intended to represent a range of sentiments from negative to neutral to positive.

Net Promoter Score ®

Calculate your Net Promoter Scores using the answer to a single question, using a 0-10 scale: How likely is it that you would recommend our brand to a friend or colleague.

Respondents are grouped as follows:

Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.

Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

Learn more

Survey skip logic. Conditional branching.

Get deeper into uncovered needs and issues to see ‘the why’ behind answers.

  • Ask follow-up questions based on previous answers.
  • Take actions on insights with calls to action and redirects based on answers.
website survey logic

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