Customer Satisfaction
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August 26, 2026
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22
min read
Customer Satisfaction
Customer Satisfaction
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22
min read
How to Write Better CSAT Questions: Lessons From 835 Surveys
Over 30% of CSAT questions ask about overall brand sentiment instead of specific experiences. Learn how data from 835 surveys reveals better practices.
August 26, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Survicate Originals
Survicate Originals
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7
min read
Rebranding Announcement: Survicate
Today we are introducing a new brand identity for Survicate to better communicate what the product does. For most people, the old Survicate logo looked like ‘someone wearing a headset.’ And let’s be honest, a ‘headset’ has little to do with a customer experience platform.
June 21, 2021
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George Gavrila
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