Customer Feedback
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July 28, 2026
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10
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Customer Feedback
Customer Feedback
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10
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CSAT vs NPS: Why the Debate Leads Us Down the Wrong Path
The CSAT vs NPS debate is a red herring. Stop chasing empty scores and build a Voice of Customer program that actually improves the experience.
August 10, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Product Research
Product Research
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12
min read
The 10 Best UX Research Tools
Discover the top 10 UX research tools, including their key features and pricing plans, to create exceptional, user-centric designs.
May 31, 2023
Most popular
Lidia Kurasińska
Product Research
Product Research
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14
min read
How to Create User Personas Step by Step: A 2025 Guide
Explore our step-by-step 2025 guide on creating user personas. Enhance your UX design process with actionable insights for impactful user profiles.
May 25, 2023
Most popular
Lidia Kurasińska
Product Research
Product Research
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10
min read
What Is a UX Research Strategy and How to Create One
Explore the essentials of a UX research strategy in our comprehensive guide. Learn how to create an effective UX research strategy step by step.
May 25, 2023
Most popular
Lidia Kurasińska
Product Research
Product Research
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10
min read
How to Establish a UX Research Process: a Step-by-Step Guide
Learn how to create an effective UX research process that will provide the foundation for your research success. Check out our practical step-by-step guide.
May 22, 2023
Most popular
Lidia Kurasińska
Product Research
Product Research
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10
min read
Top 10 User Research Questions and How to Ask Them
Explore the top 10 user research questions to uncover valuable user insights. Learn how to tailor your approach for more informed product design.
May 19, 2023
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Lidia Kurasińska
Customer Experience
Customer Experience
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8
min read
User Experience vs. Customer Experience: What’s the Difference?
Despite being used interchangeably, CX and UX are different concepts. Understand their definitions and differences and learn why you need to focus on both.
May 18, 2023
Most popular
Lidia Kurasińska
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