Customer Feedback
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July 28, 2026
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10
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Customer Feedback
Customer Feedback
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10
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CSAT vs NPS: Why the Debate Leads Us Down the Wrong Path
The CSAT vs NPS debate is a red herring. Stop chasing empty scores and build a Voice of Customer program that actually improves the experience.
August 10, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Product Research
Product Research
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8
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What Are User Needs? +Methods To Understand and Prioritize Them
Unlock the secrets of product success by understanding user needs. Read our insights and transform your development process now!
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Aldona Krysiak-Adamczyk
Senior Content Manager
Customer Research
Customer Research
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2025 Concise Guide to Customer Buying Behavior
Discover key insights on customer buying behavior to refine your marketing approach. Read our guide for actionable strategies!
March 29, 2024
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Aldona Krysiak-Adamczyk
Senior Content Manager
Customer Research
Customer Research
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7
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2025 Guide to Creating a Customer Persona
Discover how to craft accurate customer personas in our guide. Elevate your marketing with data-backed strategies. Read now for expert tips 🎯
March 29, 2024
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Aldona Krysiak-Adamczyk
Senior Content Manager
Website Feedback
Website Feedback
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10 Essential Tips for a Well-Optimized Website UX
Boost your site's UX with our top 10 optimization tips. Elevate engagement and SEO now. Click for expert insights and strategies!
March 27, 2024
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Aldona Krysiak-Adamczyk
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Surveys
Surveys
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9
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How to Design Rating Scale Survey (Questions, Examples and Best Practices)
Learn about types of rating scale. Measure customer satisfaction more effectively with examples and best practices.
March 26, 2024
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Karolina Brach
Product Marketing Manager
Product Research
Product Research
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10
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Why is Product Experience Management Important?
Explore the essentials of Product Experience Management (PXM) and learn how to elevate your product strategy for unmatched customer satisfaction.
March 26, 2024
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Karolina Brach
Product Marketing Manager
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