Best Practices

Top 10 Surveys Used by Intercom Customers

I’ve analyzed survey data from 2000 Intercom customers running surveys with Survicate. The result is a list of the top 10 surveys used by Intercom – Survicate users. In this article, you’ll find inspiration for what surveys to run next!

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Negative Online Reviews

Why You Can’t Totally Trust Negative Online Reviews

People often take negative reviews more seriously than positive reviews. After all: that one bad review may be…

cx vs ux

How to Enhance CX with Great UX

CX has become one of the most important parts of any business strategy. Without a solid strategy in…

SME productivity

The 6 Best Resources to Boost Your SME’s Productivity

Time is the great equaliser. All companies have varying resources, such as money and employees, but every single…

Customer experience journey mapping

How to Create Effective Customer Experience Journey Maps

Customer experience can have a profound impact on the success of your business. If your business excels in making customers happy, your…

Emotional branding

How Emotional Branding Can Convert Brand Advocates

Have you ever watched a movie that made you smile, laugh, frown, or cry? The ability of stories to prompt such reactions…

Customer experience management

Customer Experience Management: 6 Best Practices to Follow

In the last couple of years, study after study has revealed that Customer Experience Management (CXM) is worth your attention and effort.…

customer experience importance

4 Reasons Why You Can’t Afford a Bad Customer Experience

Customers expect more than a great product, they expect great service. In fact, it’s arguable that many customers put experience equal to…

Customer Experience Strategy

How To Create An Outstanding Customer Experience Strategy

Every business owner knows that if you want to continue to grow your company and allow it to prosper, you have to…

Customer Experience Trends

Customer Experience in 2020: Trends You Must Be Aware Of

The customer experience (CX) in the digital era is constantly evolving, which is why marketers must make an effort to keep up…

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