Best Practices

top surveys used by customer support

Top 10 Surveys Used by Customer Support in 2020

I’ve put together a list of the top 10 surveys used by customer support people. The list is based on 415 surveys that 96 customer support users run with Survicate. In this article, you’ll find inspiration for what customer support surveys to run next!

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Top 10 Intercom Surveys Image Image

Top 10 Surveys Used by Intercom Customers

I’ve analyzed survey data from 2000 Intercom customers running surveys with Survicate. The result is a list of…

Negative Online Reviews

Negative Online Reviews: Not as Bad as You Think (Why?)

People often take negative reviews more seriously than positive reviews. After all: that one bad review may be…

cx vs ux

CX and UX: Beginner’s Guide to CX & UX Success for…

Customer Experience (CX) has become one of the most important parts of any business strategy. Without a solid…

Emotional branding

What is Emotional Branding? [Example, Benefits, Tips 2020]

Have you ever watched a movie that made you smile, laugh, frown, or cry? The ability of stories to prompt such reactions…

Customer experience management

Customer Experience Management: 6 Best Practices to Follow

In the last couple of years, study after study has revealed that Customer Experience Management (CXM) is worth your attention and effort.…

customer experience importance

4 Reasons Why You Can’t Afford a Bad Customer Experience

Customers expect more than a great product, they expect great service. In fact, it’s arguable that many customers put experience equal to…

Customer Experience Strategy

How To Create An Outstanding Customer Experience Strategy

Every business owner knows that if you want to continue to grow your company and allow it to prosper, you have to…

Customer Experience Trends

6 Crucial Customer Experience Trends 2020 [Real CEOs Quotes]

Customer Experience (CX) –  a buzzword that’s shaken the marketing world in recent years like no other. CX in the digital era…

Customer Experience

Mastery Customer Experience: Strategy, Metrics, Research

Looking to create a customer experience clients will love and spread the word about to others? Want your product to deliver value…

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