Best Practices

Why You Can’t Totally Trust Negative Online Reviews

People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one and you won’t by harmed by not purchasing it.

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How to Enhance CX with Great UX

CX has become one of the most important parts of any business strategy. Without a solid strategy in place, one might have a hard time acquiring customers. However, UX is one of the most important components of CX. Therefore, you need to think hard about how to create a well-designed and efficient UX.

cx vs ux

The 6 Best Resources to Boost Your SME’s Productivity

Time is the great equaliser. All companies have varying resources, such as money and employees, but every single business has the exact same number of hours in a day.

SME productivity

How to Make the Most of Your Customer Experience Research

Providing an outstanding customer experience has become a way to stand out from the crowd and as a result, earn a few extra dollars. Customers who are pleased with their customer experience are 3.5 times more likely to purchase again.

customer experience research

5 Reasons Why Customer Complaints Are Great for Business

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide.

customer complaints

How To Use Customer Surveys To Earn Authoritative Links

Here’s the truth – no matter what a business’s goals or reasons...

Customer Experience: 11 Real Business Experts Examples

We frequently get attached to brands, not because we love their products,...

Excelling at Customer Experience: E-Commerce Perspective

Nothing ensures the success of a business like a loyal customer base....

How Emotional Branding Can Convert Brand Advocates

Have you ever watched a movie that made you smile, laugh, frown, or cry? The ability of stories to prompt such reactions is amazing, but also alarming. If Hollywood can draw emotions out of us that otherwise would not have been experienced at that moment, what role do our emotions play in how we perceive brands?

Customer Experience Management – Best Practices To Follow

In the last couple of years, study after study has revealed that Customer Experience Management (CXM) is worth your attention and effort. Why? In short, it affects your business’ bottom line.

4 Reasons Why You Can’t Afford a Bad Customer Experience

Customers expect more than a great product, they expect great service. In fact, it’s arguable that many customers put experience equal to a product’s quality, which is why 89% of companies today primarily compete on the basis of customer experience. This is a number that’s greatly increased since 2010 when it clocked in at just 36%.

How To Create An Outstanding Customer Experience Strategy

Every business owner knows that if you want to continue to grow your company and allow it to prosper, you have to offer your customers an excellent experience. Your goal is to not simply ensure they leave content, but that they are satisfied with their decision to do business with you.

Customer Experience in 2020: Trends You Must Be Aware Of

The customer experience (CX) in the digital era is constantly evolving, which is why marketers must make an effort to keep up with the latest customer experience trends. In fact, improving and personalizing customer experience which leads to better customer satisfaction is the top priority for over 55% of companies.

The Only Customer Experience Guide You’ll Ever Need To Win Over Customers’ Hearts

Looking to create a customer experience clients will love and spread the word about to others? Want your product to deliver value customers won’t imagine replacing with other solutions on the market?

You’ve come to the right place!

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